Cois Sionna Desmond Credit Union is currently recruiting for Member Service Officers / Tellers on a permanent basis. This is an exciting opportunity to join our dynamic team. Previous experience within a financial regulated, customer facing environment, with QFA / CUA qualifications or equivalent is desirable but not essential. Willingness to work throughout our branch network is required, with our main offices located in Askeaton, Newcastle West and Rathkeale. Applications will be considered for both full and part time hours.

The Member Service Officer positions will deliver a best-in-class standard of member service in a frontline and back-office environment. The successful candidates will be responsible for processing day to day financial transactions for our members, including loans and insurance, dealing with queries, and offering information and support as required. The key purpose of the role is to support members, by providing a superior level of assistance and service in a timely and efficient manner, to existing and potential new members. This role will be responsible for promoting services and products that benefit members.

Skills and competency requirements:

  • Ideally one years’ experience within a financial regulated, customer facing environment.
  • QFA / CUA qualifications or equivalent desirable or willingness to work towards same.
  • Be member focused with a proven track record delivering exemplary member service, maintain accurate, concise records in line with relevant data policies/procedures aligned to regulatory and legislative requirements.
  • Excellent verbal, numerical and written skills, ability to update member data in line with Anti Money Laundering Legislation.
  • Communicate effectively and sensitively when responding to members face to face, on the phone and through email.
  • Detail oriented and well organized, able to work on own initiative.
  • Proficient in Microsoft Word, Excel, and Outlook applications, along with good keyboard skills.
  • A problem solver, with the ability to handle escalations effectively.
  • Flexible and adaptable to learn and work on different tasks, in different situations.
  • Approachable and friendly, with good teamwork and collaboration.
  • Full clean driving licence and access to a vehicle are desirable as travel between branches may be required.

How to apply:

Interested applicants should forward an up-to-date CV and cover letter, outlining availability for part-time or full-time hours, on or before close of business on Friday, 30 th August 2024, via the following link: https://www.irishjobs.ie/job/Member-Service-Officer-Teller-Part/a-job103150912

“Cois Sionna Desmond Credit Union Limited is proud to support an inclusive and diverse workforce”.

Cois Sionna Desmond Credit Union Limited is regulated by the Central Bank of Ireland.