Monthly Archives: October 2024

Stay Cyber Vigilant: Protecting Your Personal Information As part of Cyber Security Awareness Month, we want to remind all our members to stay alert and vigilant against cyber threats. Cybersecurity and data protection remain top priorities, not just for our Credit Union but for all organisations, as threats to personal information are constant in today's digital world. Recent Incidents Cyberattacks are becoming increasingly sophisticated, affecting many businesses and organisations globally. You may have heard about recent incidents such as the cyberattack on Cabot Financial a debt collection firm or the Ticketmaster data breach. Both incidents may have compromised sensitive personal information. While we continue to monitor the situation closely and have no confirmed breaches of our members’ data at this time, it's important for everyone to stay on guard and practice good cybersecurity habits. What You Can Do to Protect Yourself While we are doing everything possible to protect your data, we encourage you to

For an unprecedented ten consecutive years, credit unions are named the undisputed champions in Ireland for Customer Experience  For a record-breaking 10th consecutive year, credit unions have topped the league table for best customer experience in Ireland, according to the 2024 Customer Experience Insight (CXi) Report. Furthermore, credit unions are also the only brand to have maintained a constant presence in the top ten since the survey began ten years ago, a testament to the consistency of their CX excellence. Credit unions achieved an incredible overall CX score of 8.26, with a score of more than 8.0 considered to be the measure of CX Excellence. In contrast, the average score in the financial services sector was 6.91. Declan Benson CEO Cois Sionna Desmond Credit Union said: “Winning the CXi award for the tenth consecutive year is an amazing achievement.  We are proud of the values and ethos we have here at Cois Sionna Desmond Credit union