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For an unprecedented ten consecutive years, credit unions are named the undisputed champions in Ireland for Customer Experience  For a record-breaking 10th consecutive year, credit unions have topped the league table for best customer experience in Ireland, according to the 2024 Customer Experience Insight (CXi) Report. Furthermore, credit unions are also the only brand to have maintained a constant presence in the top ten since the survey began ten years ago, a testament to the consistency of their CX excellence. Credit unions achieved an incredible overall CX score of 8.26, with a score of more than 8.0 considered to be the measure of CX Excellence. In contrast, the average score in the financial services sector was 6.91. Declan Benson CEO Cois Sionna Desmond Credit Union said: “Winning the CXi award for the tenth consecutive year is an amazing achievement.  We are proud of the values and ethos we have here at Cois Sionna Desmond Credit union

Cois Sionna Desmond Credit Union is delighted to invite applications for the role of Credit Controller, on a permanent, full-time basis. The location of the role is dependent on the candidate and may be at one of the credit union’s main offices in either Askeaton, Glin, Newcastle West or Rathkeale. The Role Reporting directly to the Finance & Operations Manager, the Credit Controller will be primarily responsible for the progressive implementation of Cois Sionna Desmond CU’s Credit Control Policy and procedures, providing an efficient service to members within authorised limits, as granted, while minimising the number of accounts in arrears. The role requires the Credit Controller to have a professional manner and work effectively to ensure that members in arrears are supported and financial losses to the credit union are minimised. The Credit Controller will implement effective credit control decisions and plans under the guidance and direction of their manager. The role will assist in

The theme of the 2024 Credit Union Art Competition is “The Joys of Life” The competition, now in its 41st year, is one of the most prominent and longest-running competitions of its type across Ireland, this year’s Credit Union Art Competition theme focuses on ‘The Joys of Life’ inviting participants to share what brings them joy and happiness. Celebrating life's simple pleasures and treasured moments through the likes of beautiful sunsets, sharing laughter with friends, or spending time with loved ones, the theme encourages participants to highlight their precious memories. Over 25,000 entries on average are received each year from children and adults from across Ireland. So put your thinking caps on put your imagination to the test and see what you can come with for ‘The Joys of Life” What can you see that gives you joy and capture it in your artwork. The Credit Union Art Competition has been a feature of life

Fraudsters are continually coming up with new ways to convince students to hand over deposits for properties that don’t exist or have already been rented to multiple tenants, with some even going as far as sending a fake contract and fake keys. They prey on students who feel panicked due to accommodation shortages and pressure them into paying a deposit without doing the necessary checks. Remember if its too good to be true it probably is! Our advice to students and parents: Familiarise yourself with the average rent price in your search area. If the rent is unusually low and it seems too good to be true, it usually is! Do your research, check the Eircode and visit the accommodation to make sure it exists as advertised. Check short-term rental sites to ensure the property is not being used by a fraudster for “viewings” who will take your deposit money. It is crucial to keep copies

Cois Sionna Desmond Credit Union is currently recruiting for Member Service Officers / Tellers on a permanent basis. This is an exciting opportunity to join our dynamic team. Previous experience within a financial regulated, customer facing environment, with QFA / CUA qualifications or equivalent is desirable but not essential. Willingness to work throughout our branch network is required, with our main offices located in Askeaton, Newcastle West and Rathkeale. Applications will be considered for both full and part time hours. The Member Service Officer positions will deliver a best-in-class standard of member service in a frontline and back-office environment. The successful candidates will be responsible for processing day to day financial transactions for our members, including loans and insurance, dealing with queries, and offering information and support as required. The key purpose of the role is to support members, by providing a superior level of assistance and service in a timely and efficient manner, to

Cois Sionna Desmond Credit Union are pleased to announce the launch of our brand new website.

This Member Temperature Check Survey is designed to provide an objective view of your perceptions regarding how Cois Sionna Desmond Credit Union Credit Union delivers a member-focused culture. The results of this survey will assist in the continued development and delivery of optimum member outcomes. Please do click the link and complete the survey. It will only take about 3 minutes. TAKE SURVEY

The Irish League of Credit Unions (ILCU), which represents over 90% of the total active credit unions in the Republic of Ireland, has released the Q2 2023/24 quarterly performance results on behalf of its member credit unions. The results for the quarter (January to March 2024) highlight a continued strong lending performance up 2.7% in the quarter and 13.6% for the last 12 months with a significant increase in mortgages. Arrears remain close to all-time lows. Credit unions have funds to lend and are continuing to provide much needed affordable finance to 3.25 million members throughout the country as the market leader with over 50% market share in the personal unsecured lending market. Savings & Loans The assets of ILCU affiliated credit unions stood at €18.1 billion at the end of March 2024. This has increased by over 40% over the last 10 years reflecting the continued growth of credit union activity. Similarly, savings in

Looking for that special home? Looking for a mortgage? 🏡 Let Cois Sionna Desmond CU help you on your way! 💙 Contact Rachel Cregan or Michelle Lyons on 061 392237 for more information!

The Irish League of Credit Unions, on behalf of its affiliated credit unions, has released Q1 2023/24 quarterly performance results on behalf of its affiliated credit unions in ROI.